Refund & Exchange Policy

At CologneMax, we take pride in offering 100% authentic fragrances at discounted prices. Due to the nature of fragrance products, all sales are considered final.

​

No Refund Policy

​

We do not offer refunds once an order has been placed and shipped. This policy helps us maintain product integrity, prevent abuse, and continue offering the best deals possible to our customers.

​

Exchange Policy

​

While refunds are not available, we are happy to offer exchanges under the following conditions:

• Items may be exchanged for another fragrance of equal value

• The item must be unused, unopened, and in its original packaging

• Exchange requests must be made within [insert number] days of delivery

If the replacement fragrance costs more, the price difference must be paid. If it costs less, the remaining balance is not refunded.

​

Non-Eligible Items

​

We cannot accept exchanges for:

• Used or opened fragrances

• Items damaged after delivery

• Orders with incorrect addresses provided by the customer

​

How to Request an Exchange

​

To request an exchange, please contact us with your order number:

Email: Colognemax@gmail.com

Business Name: CologneMax

Our team will review your request and provide further instructions if approved.

​

Damaged or Incorrect Orders

 

If you receive an incorrect or damaged item, please contact us within 48 hours of delivery with clear photos so we can resolve the issue promptly.